Privacy Notice

1. Who We Are

Pet Shenanigans sells wall art prints through this website. When this notice says "we", "us" or "our", it means Pet Shenanigans.

If you have any questions about this privacy notice or how we use your personal information, contact us at hello@petshenanigans.co.uk.

2. Information We Collect

We may collect and use the following information:

• Your name, email address, phone number and delivery address.
• Order details, including products, sizes, quantities and prices.
• Payment status and checkout reference information from Stripe.
• Customer service messages you send to us.
• Newsletter signup details, such as your email address and any discount code sent to you.
• Checkout reminder preferences and details of an unfinished Stripe Checkout session where you choose to receive a reminder.
• Website and device information, such as pages viewed, browser type, cookie preferences and analytics events, where cookies are accepted.

We do not store your full card details. Payments are processed securely by Stripe.

3. How We Use Your Information

We use personal information to:

• Process orders and take payment.
• Send order confirmation, dispatch and customer service emails.
• Send newsletter emails, first-order discount codes and marketing updates where you have signed up or where the law allows.
• Send a reminder about an unfinished checkout where you have explicitly asked us to do so before entering Stripe Checkout.
• Arrange printing, fulfilment and delivery through our partners.
• Handle returns, refunds, complaints and legal obligations.
• Protect the website, prevent fraud and keep records of transactions.
• Measure website performance and advertising effectiveness where you have accepted optional cookies.

4. Our Lawful Bases

Under UK data protection law, we rely on these lawful bases:

• Contract: to process your order, payment, delivery, customer service requests, returns and refunds.
• Legal obligation: to keep accounting, tax and transaction records and respond to lawful requests.
• Legitimate interests: to operate and improve our business, prevent fraud, respond to customers and protect our website.
• Consent: for optional analytics and marketing cookies where consent is required, and for newsletter emails where you sign up to receive them.

5. Who We Share Information With

We only share information where needed to run the website and fulfil orders.

• Stripe processes payments and provides checkout confirmation information.
• Gelato receives order, print file and delivery details so your print can be produced and shipped.
• Email providers may process order confirmation, dispatch and customer service emails.
• Analytics and advertising providers, such as Google and Meta, may receive cookie-based event data and securely hashed checkout contact details for advertising measurement if you accept the relevant optional cookies.
• Professional advisers, regulators or authorities where required by law or to protect our rights.

6. Cookies

We use essential cookies and local storage to keep the basket, checkout and cookie preferences working. These are needed for the website to function.

We only use optional analytics and marketing cookies if you accept them through the cookie banner or the cookie preferences page. You can change your preferences at any time.

7. International Transfers

Some of our service providers may process information outside the UK. Where this happens, we expect those providers to use appropriate safeguards for international transfers, such as recognised contractual protections or other lawful transfer mechanisms.

8. How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this notice.

• Order and transaction records are normally kept for up to 6 years for tax, accounting and legal reasons.
• Customer service messages are kept for as long as needed to deal with your request and maintain reasonable business records.
• Cookie preferences remain stored until you update or clear them.

9. Your Rights

You have rights over your personal information. Depending on the circumstances, these may include the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information where the law allows.
• Ask us to restrict or object to certain uses of your information.
• Withdraw consent where we rely on consent.
• Object to direct marketing at any time.

To exercise these rights, email hello@petshenanigans.co.uk.

10. Complaints

We hope you will contact us first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner's Office.

ICO website: ico.org.uk

11. Changes To This Notice

We may update this privacy notice from time to time. The latest version will always be published on this page.