Returns & Refunds

At Pet Shenanigans, we want you to be delighted with your purchase. If something isn't quite right, we're here to help.

Returning an Item

If you've changed your mind, you have the right to return your item within 14 days of receiving your order.

To start a return, simply email us at hello@petshenanigans.co.uk with your order number and let us know you'd like to return your purchase.

Once you've notified us, you'll have a further 14 days to send the item back.

To be eligible for a refund, your item should be:

We reserve the right to reduce the refund if the item has been handled beyond what is necessary to inspect it.

Unless your item is faulty, damaged or incorrect, you are responsible for the cost of returning your order.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost during return transit.

We're very sorry if something has gone wrong.

If your order arrives:

please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Depending on the situation, we'll arrange one of the following:

If the item is faulty or we made an error with your order, we'll also reimburse any reasonable return postage costs.

Once we receive and inspect your returned item, we'll notify you that your return has been processed.

Approved refunds will be made to your original payment method within 14 days.

Please note that your bank or card provider may take a few additional working days to process the payment.

We don't currently offer direct exchanges.

If you'd like a different item, simply return your original purchase for a refund where eligible and place a new order through our website.

For hygiene and safety reasons, some products may not be eligible for return if they have been opened or used.

Any such exclusions will always be clearly stated on the relevant product page before purchase.

If your order hasn't yet been dispatched, please contact us as soon as possible.

We'll do our best to cancel it before it enters production or shipping.

If your order has already been dispatched, our standard Returns Policy will apply.

This Returns & Refunds Policy is provided in addition to your statutory rights under UK consumer law.

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If you have any questions about returns or refunds, we'd be happy to help.

Please include your order number in all correspondence so we can assist you as quickly as possible.